The most feature filled, easy to use VOIP service, plus it features 2 lines for the price of one. I switched from Vonage to Viatalk in Jan.2010. Enjoy the service ever since.
I’ve had ViaTalk for several months now, replacing a VOIP service from my phone company.
There are two really great things to comment on.
First, outbound voice quality is far superior – something my listeners commented on.
Second – and unique to ViaTalk, I think: the ability to block an unlimited number of different incoming telephone numbers. The *255 feature lets me block new calls from a number with my telephone keypad – no need to go to my computer. Other services allow a total of 10 or 20. My Vialtak list is up to 60, with no end in sight.
I have used ViaTalk for several years now for my primary line and have been super satisfied. I have tried other VOIP providers in the past, and none of them can compare to the quality and features of ViaTalk. I don’t know anything about their customer service; I can’t recall ever having a need to call them!
I’ve called customer service only two or three times in the past couple of years. Each time, whether via an online ticket submission or a direct call, the staff was courteous and knew what they were doing, always solving my issue or having an answer for me. They typically go out of their way to accommodate the customer – a rarity these days. I plan to be with ViaTalk for quite some time to come! Service is very good for a very reasonable price.
I am a new customer and am impressed with the follow up and information regarding the new account, shipping of the unit, old number transfer etc. In addition the actual time to get it all done from signing up was very short.
It is refreshing after dealing with other telephone and cable companies.
Keep up the good work.
I just wanted to say how pleased I am with the tech support I received in the last two days. The response was quick, the rep was knowledgeable and the solutions worked. After a few adjustments to my software and a reboot, I was able to fax with no problems.
I am a new customer and I cannot say how satisfied I am with the customer service.
Their Customer Service took pains in communicating and explaining why so much time was taking in porting my number.
I am now a happy Viatalk customer.
ViaTalk is fantastic. It just works, and on the rare occasion when there is a problem there is a announcement on the web page about any service outages. Your technical support is the best, they all seem to be experts. One fast phone call is all it ever takes to get up an running again.
What a great start. Not a problem so far. I have the voice mail go to my email and can even listen to it. I have been answered by a real person service tech and always very helpful. Great job ViaTalk!
Thanks for your help resolving the problem with my parent’s ViaTalk connection. Your customer service is very courteous, patient and obviously right on the money regarding the problem i was having with the service.
ViaTalk’s customer service… the reason i have 2 lines and have recommended it to many others.
It was a real pleasure working with you on this issue. You understood our issue from the beginning, resolved it quickly, and explained everything (plus some) in a way that we could easily understand. Thanks again…looking forward to continued service with ViaTalk.
I had some trouble figuring out my soft phone, but after a few minutes on the phone with “PJ” everything worked beautifully.
another wonderful example of their great customer service!
Thanks Jason for being so professional and for helping me reset my phone line. Also, I want to thank you for adjusting my server from the central to the eastern region so that the time on my telephone matches with the timezone where I live. You have been a great help. Keep up the great customer service.
I was helped online by Brooke. She was very knowledgeable and helpful, not to mention patient with all of my questions. Because of her I decided to become a customer!!! Thank you again Brooke.
I’ve used Viatalk for about 5 years, taking advantage of the BYOD plan. It began as lab testing platform for UC Technologies, but later became my primary phone line for home use. I’ve been impressed with the overall quality of the voice service, and the ease of setup. Viatalk has some detailed documentation for BYOD users wen integrating with a Cisco platform. For the price this service is a great deal!
Been a ViaTalk customer for a few years. Recently had an issue with a device not being provisioned. Within 5 minutes of sending a help ticket Amy responded and continued to respond until my problem was resolved. A big reason why I continue to recommend them to friends and family!
The High Bandwidth (G711u) option ROCKS. I’ve talked with several people now and they can’t believe that I’m on VoIP. One even said it sounds much better than any normal landline call he ever gets. GOOD JOB!
Amy along with your other CSRs that I worked with getting my adapter and router configured for service were very knowledgeable and courteous. I was very impressed by the professionalism displayed. I give them very high marks.
Wowee….ViaTalk knows the value of hiring folks who understand just what the words “Customer Service” mean! I had four problems and Amy quickly and efficiently figured out just what the cause of all of them was! She was very personable too…making contacting ViaTalk Customer Service a good experience instead of an agonizing one! Amy rocks!
Thank you ViaTalk for knowing the value of hiring Americans for your business! It is one reason I stay with your service and do not hesitate to spread the worth of signing up with ViaTalk!!!
I would have written you if I had a bad experience, so… it makes sense to write you when I am amazed by the quality of your service tech. I just hung up with Amy, new services tech. I told her my ISP and the brand of the modem I now have (I’ve been with you since your rescued me from SunRocket). She explained the Arris modem I have has a built-in firewall, looked at my VoIp modem, and made everything all right from her desk. Somewhere around five minutes to fix a phone system that was unusable (through no fault of yours). Please give Amy an Attaboy!
I’ve been a ViaTalk customer for about 5 years now and I cannot say enough great things about your product and service. I highly recommend ViaTalk to everyone!
I have had ViaTalk for several years now and would say the call quality is better than my previous landline–never mind the extensive features that ViaTalk offers standard. I appreciate that ViaTalk is not relaxing in its success, but is always improving their service.
Brooke did an excellent job on customer service today 2/13/12, via the internet. Just wanted people to know. Thank you.
The most feature filled, easy to use VOIP service, plus it features 2 lines for the price of one. I switched from Vonage to Viatalk in Jan.2010. Enjoy the service ever since.
I’ve had ViaTalk for several months now, replacing a VOIP service from my phone company.
There are two really great things to comment on.
First, outbound voice quality is far superior – something my listeners commented on.
Second – and unique to ViaTalk, I think: the ability to block an unlimited number of different incoming telephone numbers. The *255 feature lets me block new calls from a number with my telephone keypad – no need to go to my computer. Other services allow a total of 10 or 20. My Vialtak list is up to 60, with no end in sight.
I have used ViaTalk for several years now for my primary line and have been super satisfied. I have tried other VOIP providers in the past, and none of them can compare to the quality and features of ViaTalk. I don’t know anything about their customer service; I can’t recall ever having a need to call them!
I’ve called customer service only two or three times in the past couple of years. Each time, whether via an online ticket submission or a direct call, the staff was courteous and knew what they were doing, always solving my issue or having an answer for me. They typically go out of their way to accommodate the customer – a rarity these days. I plan to be with ViaTalk for quite some time to come! Service is very good for a very reasonable price.
Service is been good and prompt so far. The person from technical support has been great, answered quickly and kept me informed.
I am a new customer and am impressed with the follow up and information regarding the new account, shipping of the unit, old number transfer etc. In addition the actual time to get it all done from signing up was very short.
It is refreshing after dealing with other telephone and cable companies.
Keep up the good work.
I just wanted to say how pleased I am with the tech support I received in the last two days. The response was quick, the rep was knowledgeable and the solutions worked. After a few adjustments to my software and a reboot, I was able to fax with no problems.
I am a new customer and I cannot say how satisfied I am with the customer service.
Their Customer Service took pains in communicating and explaining why so much time was taking in porting my number.
I am now a happy Viatalk customer.
ViaTalk is fantastic. It just works, and on the rare occasion when there is a problem there is a announcement on the web page about any service outages. Your technical support is the best, they all seem to be experts. One fast phone call is all it ever takes to get up an running again.
What a great start. Not a problem so far. I have the voice mail go to my email and can even listen to it. I have been answered by a real person service tech and always very helpful. Great job ViaTalk!
I was just assisted by Brooke online. She was helpful and courteous!
Thanks for your help resolving the problem with my parent’s ViaTalk connection. Your customer service is very courteous, patient and obviously right on the money regarding the problem i was having with the service.
ViaTalk’s customer service… the reason i have 2 lines and have recommended it to many others.
It was a real pleasure working with you on this issue. You understood our issue from the beginning, resolved it quickly, and explained everything (plus some) in a way that we could easily understand. Thanks again…looking forward to continued service with ViaTalk.
I had some trouble figuring out my soft phone, but after a few minutes on the phone with “PJ” everything worked beautifully.
another wonderful example of their great customer service!
Thanks Jason for being so professional and for helping me reset my phone line. Also, I want to thank you for adjusting my server from the central to the eastern region so that the time on my telephone matches with the timezone where I live. You have been a great help. Keep up the great customer service.
I was helped online by Brooke. She was very knowledgeable and helpful, not to mention patient with all of my questions. Because of her I decided to become a customer!!! Thank you again Brooke.
I’ve used Viatalk for about 5 years, taking advantage of the BYOD plan. It began as lab testing platform for UC Technologies, but later became my primary phone line for home use. I’ve been impressed with the overall quality of the voice service, and the ease of setup. Viatalk has some detailed documentation for BYOD users wen integrating with a Cisco platform. For the price this service is a great deal!
Your service and system are beyond comparison and it keeps getting better. I highly recommend your company.
ViaTalk keeps on delighting us and the technical support is out of the world…
You deserve all the accolades for delivering a product so complete and doing your job so well.
Kudos to you… Via Talk!
Been a ViaTalk customer for a few years. Recently had an issue with a device not being provisioned. Within 5 minutes of sending a help ticket Amy responded and continued to respond until my problem was resolved. A big reason why I continue to recommend them to friends and family!
The High Bandwidth (G711u) option ROCKS. I’ve talked with several people now and they can’t believe that I’m on VoIP. One even said it sounds much better than any normal landline call he ever gets. GOOD JOB!
Amy along with your other CSRs that I worked with getting my adapter and router configured for service were very knowledgeable and courteous. I was very impressed by the professionalism displayed. I give them very high marks.
Wowee….ViaTalk knows the value of hiring folks who understand just what the words “Customer Service” mean! I had four problems and Amy quickly and efficiently figured out just what the cause of all of them was! She was very personable too…making contacting ViaTalk Customer Service a good experience instead of an agonizing one! Amy rocks!
Thank you ViaTalk for knowing the value of hiring Americans for your business! It is one reason I stay with your service and do not hesitate to spread the worth of signing up with ViaTalk!!!
I would have written you if I had a bad experience, so… it makes sense to write you when I am amazed by the quality of your service tech. I just hung up with Amy, new services tech. I told her my ISP and the brand of the modem I now have (I’ve been with you since your rescued me from SunRocket). She explained the Arris modem I have has a built-in firewall, looked at my VoIp modem, and made everything all right from her desk. Somewhere around five minutes to fix a phone system that was unusable (through no fault of yours). Please give Amy an Attaboy!
I’ve been a ViaTalk customer for about 5 years now and I cannot say enough great things about your product and service. I highly recommend ViaTalk to everyone!
I have had ViaTalk for several years now and would say the call quality is better than my previous landline–never mind the extensive features that ViaTalk offers standard. I appreciate that ViaTalk is not relaxing in its success, but is always improving their service.